Privacy Policy

1. Information We Collect

When you use Rapid Internet services, including our routers, captive portals, and cloud management dashboard, we collect information that identifies, relates to, describes, or could reasonably be linked with you ("Personal Information").

• Account Data: Name, email address, phone number, and payment information when purchasing our products or services.
• Network Data: MAC addresses, IP addresses, bandwidth usage statistics, and connection logs from devices authenticating through our captive portals.
• Device Information: Router telemetry, uptime statistics, firmware versions, and configuration settings.

2. How We Use Your Information

We use the collected information for the following purposes:

• To provide, maintain, and improve our services, including routing traffic and managing bandwidth allocations.
• To process transactions and send related information, including confirmations and receipts.
• To monitor the health and performance of network infrastructure (e.g., TR-069 remote management).
• To enforce our terms, conditions, and policies, and to protect our business operations.

3. Data Sharing and Disclosure

We do not sell your personal data. We may share your information with third-party vendors and service providers that perform services on our behalf, such as payment processing (e.g., Airtel Money, TNM Mpamba, Visa/Mastercard gateways).

For operators using our White Label or Enterprise solutions, data generated by your network end-users is owned and controlled by you. Rapid Internet acts solely as a data processor in these scenarios.

4. Data Security

We implement appropriate technical and organizational security measures to protect the security of any personal information we process. However, please also remember that we cannot guarantee that the internet itself is 100% secure. Although we will do our best to protect your personal information, transmission of personal information to and from our services is at your own risk.

5. Contact Us

If you have questions or comments about this policy, you may email us at support@rapidmw.com.